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Getting rid of unwanted solicitors

Sometimes, it’s hard to say “no” when a salesman knocks on your door or when a telemarketer calls during dinner. And sometimes, aggressive solicitors won’t take no for an answer.

Attorney General Dustin McDaniel and his Consumer Protection Division want to give Arkansans helpful tips for effectively refusing overly forceful solicitations.

“I want consumers to know what their rights are and that Arkansas laws protect them from nuisance solicitations,” McDaniel said. “It’s your home, it’s your phone and it’s your money. You always have the right to say no.”

Arkansas law currently provides the following protections for consumers against solicitors:

* Arkansans may sign up for the national “Do Not Call” registry.

* Telemarketers are prohibited from blocking caller ID.

* The Arkansas “No Rebuttal” law requires telemarketer to end a call when the consumer indicates that he or she is not interested in purchasing a product or continuing with the call.

* Consumers can cancel any home-solicitation sale within three days of purchasing an item or service, including contracts on equipment that has already been installed. Consumers can cancel for any reason.

* Door-to-door sellers must verbally inform buyers of their cancellation rights, and these sellers must provide buyers with two copies of a cancellation form and a copy of the contract or receipt.

The Consumer Protection Division encourages consumers to practice giving firm but polite responses so that they are prepared when contacted by unwanted solicitors.

For more information, visit the Attorney General’s Consumer Protection Division website, www.GotYourBackArkansas.org, or call (800) 482-8982.

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